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Adding a Phone Gateway to a Virtual Agent

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Checkpoints

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Create a Dialogflow agent

Import the Dialogflow agent

Set up a phone gateway

Welcome the caller

Set up fulfillment using Cloud Functions

Modify the Fulfillment Code

Create custom fallback intent

Adding a Phone Gateway to a Virtual Agent

1 hour 30 minutes 7 Credits

GSP793

Google Cloud Self-Paced Labs

Overview

In this lab, you will continue working on the Pigeon Travel virtual agent created in the Building Virtual Agent Fulfillment lab and add a phone gateway to allow users to call into your virtual agent. It is recommended to complete the Design Conversational Flows for your Agent lab first, but it is not required.

Important: you will need the exported agent zip file from the Design Conversational Flows for your Agent lab to continue with this lab. Otherwise, you will have to build all the intents and entities in Design Conversational Flows for your Agent lab from scratch before proceeding with the steps in this lab.

Contact Center AI is designed to easily integrate into existing telephony technology. In order to create a phone gateway, you need to have access to a telephony partner, and this lab will give you that access. For production usage we recommend working with one of these partners.

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