Create a Dialogflow agent
Import the Dialogflow agent
Set up a phone gateway
Welcome the caller
Set up fulfillment using Cloud Functions
Modify the Fulfillment Code
Create custom fallback intent
Adding a Phone Gateway to a Virtual Agent
In this lab, you will continue working on the Pigeon Travel virtual agent created in the Building Virtual Agent Fulfillment lab and add a phone gateway to allow users to call into your virtual agent. It is recommended to complete the Design Conversational Flows for your Agent lab first, but it is not required.
Contact Center AI is designed to easily integrate into existing telephony technology. In order to create a phone gateway, you need to have access to a telephony partner, and this lab will give you that access. For production usage we recommend working with one of these partners.
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