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Design Conversational Flows for your Agent

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Build an Agent

Create your first intent

Create custom intent

Use slot-filling

Design Conversational Flows for your Agent

1 hour 30 minutes 5 Credits

GSP791

Google Cloud Self-Paced Labs

Overview

Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective.

In this lab you'll learn how to use Dialogflow to create a conversational interface and perform the following tasks:

  • Design end-user's intentions

  • Build a conversational agent for an online travel agency

  • Define intents for our online travel agency use case to match typical user queries

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